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Service Desk Manager
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£28,000 - £30,000
8th August 2019
Location
Start Date
Dorset
Type
Job Sector
Permanent
IT
Service Desk Manager
Up to £30,000 per annum with benefits such as on-site parking, stakeholder pension etc.
For this role, you will be working for a rapidly growing IT support company at their head office in a stunning seafront location in Portland, Dorset
09:00 - 17:30 Monday to Friday with a 1 hour lunch break each day.
Job description:
Manage theServiceboards Dispatch (ConnectWise) in terms of:
Scheduling daily support tickets to all Engineers and Trainees.
Scheduling daily alert tickets to Engineers and Trainees.
Monitor alerts.
Respond to Customer Feedback Forms and implement changes to improve customer satisfaction.
To identify any trends with support tickets for individual clients and instigate a review meeting;
Monthly customer reporting for Account Management and auditing.
Develop and implement process improvements in the Service Desk Provision;
Keep up to date with changes in IT legislation relevant to client businesses and own role.
Coordinate with Engineers to arrange for external…
