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Customer Service Specialist
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£30,000 - £35,000
16th August 2019
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Are you a Customer Service Specialist looking for a change of career with a 5* Tour Operator? Your job will be to maintain a high profile and positive presence with internal staff (global) and external customers in order to successfully manage guest and travel agent complaint resolution and the overall team effort of Guest Relations/Customer Service.
The Job:
*Responsible for written correspondence and oral communication to all guest-related issues and concerns.
*Maintain database regarding nature of issues and concerns
*Serve as additional contact person in case of guest emergency
*Work with and support staff as necessary to resolve issues
*Responsible for keeping the Director, Guest Experience apprised of serious guest-related issues.
*Work with company attorneys and serve as company's additional official representative at legal mediations and court trials involving guest claims when necessary.
*Direct interaction and communication with all levels of management and internal staff
