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Support Co-ordinator (Travel Industry)
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£20,000 - £24,000
20th August 2019
Location
Start Date
Manchester
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Leading provider of travel technology services to the leisure travel and business travel industry is seeking a Support Co-ordinator to join their established team. Do you work in a Business Travel/Leisure Travel environment, love the industry but looking for a new challenge? Do you have proven experience of working in a technical support role - preferably with a web system, using a GDS system? Then this could be the perfect role for you! Fantastic salary package available for the successful candidate.
Job Description:
*Troubleshoot and support incoming issues with our products, keeping the number of incoming issues as low as possible.
*Provide telephone and email support to our in-house developed Corporate booking tool, SABS Corporate.
*Eliciting relevant information from the customer to be able to solve or reproduce the customer problem.
*Troubleshoot and fix problems, and logging 'repeating' issues with development.
*Raise development logs for issues confirmed as bugs, detailing steps to…