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Senior Aftersales Agent
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£18,000 - £20,000
22nd August 2019
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Purpose:
Our Senior After Sales Consultants take full responsibility for all post booking related issues while having an active influence in other aspects of the delivery to the customer in a consultative capacity.
Key Duties and Responsibilities include:
*To deal with schedule changes received from airlines via a CRS (Worldspan/Sabre)
To answer all calls in a courteous and professional manner within the departmental standards.
To deal with all telephone and email queries post reservation and general queries.
To amend or cancel reservations as a result of incoming enquiries. To include amending dates, upgrading tickets, route changes, name changes, refunds and seat/meal requests
To amend hotel, car hire and transfer reservations
To action ETA's (visa's), API's, Mobility Forms within set timeframes
To work to set targets and ensure efficient customer care handling.
Ability to make decisions in a pressurised environment.
Computer Literate - to be able to use a variety of applications -…
