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Customer Service Team Leader
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£28,000
23rd August 2019
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Customer Service Team Leader required to assist the Customer Service Manager and lead a small team of Customer Service Executives. You will be managing pre and post enquiries, daily, weekly and monthly reports and assisting the team to achieve team objectives.
The Job:
*Deputise for the Deputy Guest Services Manager when appropriate.
*Supervise both the pre-departure and post-departure Customer Service teams to ensure the required level of service and communication is achieved by telephone, letter and email always.
*Identify knowledge gaps and training requirements within the team and bring these to the attention of the relevant management.
*Assist with organising, coordinating and reporting on team daily work.
*Deal with escalated customer enquiries or complaints from other departments and members of the customer Services team.
*Work with the Customer Services Manager to ensure the teams' and companies' objectives and goals are met.
