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Notes:
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Live Chat Specialist
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£19,000 - £21,000
30th August 2019
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Live Chat Specialist is required to provide efficient, courteous and prompt assistance to our new web visitors and existing clients you will answer questions about resorts and accommodation, fulfil client requests and generate ski holiday enquiries for our team of Account Managers, all whilst maintaining a first-class customer experience. We are looking for the brightest and the best candidates to join our young and vibrant team.
The Job:
*Provide prompt responses and resolutions to enquiries via Live Chat.
*Conduct real-time research to determine the best answer or solution for the customer.
*Identify sales opportunities to generate new holiday booking enquires.
*Capture customer data and input it into our CRM.
*Assist the Client Services team in maximising revenue by identifying situations where a customer may benefit from ski school and additional ski extras.
*Meet assigned KPI's such as chat quality, customer satisfaction and number of sales enquires generated.
