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Customer Service Call Coach
Job Summary
Advertiser
Salary / Rate
Posted
threepeople
£22,440
2nd September 2019
Location
Start Date
Bristol
Type
Job Sector
Permanent
Customer Service & Call Centres
Customer Service Call Coach Bristol £22,440 p.a. + benefits
Fantastic opportunity in call quality & compliance role with top performing training company
The Role
As Customer Service Call Coach in this top performing training company you will support and ensure call quality / compliance across the customer service teams, implementing action plans to achieve targets. Your responsibilities will include:
call monitoring / compliance checks across all departments
liaising with team leaders to give feedback, quality scores & coaching support
providing call quality assurance for campaigns
working to ensure Compliance across all call scripts and guidance
supporting new staff inductions / follow up training
The Company
Our client is one of the top performing and fastest growing training companies in the UK. With their success built upon tailored solutions to meet the specific needs of employers and employees, they serve a rapidly expanding customer base across the Active Leisure, Hospitality, Retail,…
