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Wintel Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£20,000 - £22,000
9th September 2019
Location
Start Date
Bedfordshire
Type
Job Sector
Permanent
IT
Wintel Analyst
Polar Recruitment are currently recruiting on behalf of a leading IT Services client for a Wintel Analyst to provide 1st Line IT Support and deliver exceptional customer service for prestigious clients, and assist with project related work as required.
The Wintel Analyst will be office based in Bedford - commutable from Luton, Milton Keynes, Cambridge, Kettering, Peterborough, Northampton etc. - and will join an existing shift rota, working 12 hour shifts - 4 days on, 4 days off.
Skills & Experience
The Wintel Analyst will have;
Strong technical skills supporting MS Windows Server/Windows o/s and Backup products.
Experience working in a Service Desk environment, monitoring alerts, managing calls, resolving tickets and escalating to 2nd line support if required.
Experience managing Incidents, Changes and Service Requests inline with agreed SLA's
Excellent written and verbal communication and customer service skills.
