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Service Delivery Manager
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£40,000 - £48,000
9th September 2019
Location
Start Date
Bedfordshire
Type
Job Sector
Permanent
IT
Service Delivery Manager
Polar Recruitment are currently recruiting on behalf of a leading IT Services client for a Service Delivery Manager to be responsible for leading the delivery of IT Services for prestigious customers in line with contractual services SLA's & KPI's, whilst developing and maintaining effective stakeholder and customer relationships.
The Service Delivery Manager will be based in Bedford - commutable from Luton, Milton Keynes, Cambridge, Kettering, Peterborough, Northampton etc.
Responsibilities
Manage delivery of services for prestigious customers against contractual SLA's and KPI's, using an ITIL aligned approach.
Establish and maintain effective long term stakeholder and customer relationships.
Provide reporting against contractual services and visit customers to conduct service reviews
Act as a single point of escalation for service issues for the customer.
Support project teams to ensure that project delivery and transition of services is seamless
