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Travel Call Centre Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£30,000
13th September 2019
Location
Start Date
Birmingham
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
A Fantastic new Management position within a fantastic travel company has become available!! If you have Tour Operator, Management experience this could be an exciting move for you!!
My client is a leading tour operator based in the Birmingham area. They are looking for a call Centre manager to manage a busy team and office.
Outline of Role:
To be responsible for the daily running and management of the call centre. Plan and implement call centre strategies and operations; improving systems processes and sales. Ensuring that monthly revenue, commission and land targets are met. Ensure service levels are maintained and all calls are answered and dealt with quickly. Coordinate and motivate teams within the call centre.
Personal Requirements:
Proven experience as call centre manager or similar position
Excellent service delivery and customer service skills
Knowledge of performance evaluation and customer service metrics
Solid understanding of reporting and operational procedures
