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Customer Service Executive
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£24,000 - £26,000
4th October 2019
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Our client is a successful and fast-growing travel company based in South West London and they are seeking an experienced Customer Service Executive to join their team.
The Job
Key Responsibilities
Handle pre & post voyage complaints for the dedicated market to ensure best possible guest experience.
Act according to procedures, Terms & Conditions and Package Travel Act.
Together with the team handle guests affected of schedule,- and product changes.
Be the expert on the Package Travel Act
Be a part of the Next of Kin crisis team
Assist in emergency handling when needed
Prioritize and execute on tasks with high integrity, be proactive and empowered to take decisions within the framework of the terms & conditions, transportation conditions, country specific package tours act.
