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Travel Call Centre Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£25,000 - £30,000
10th October 2019
Location
Start Date
Birmingham
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
A rare opportunity has arisen for a Travel Call Centre Manager to progress their career and be rewarded with a great salary package! Are you looking to work for a well-established travel company based in the Birmingham area that expects continued growth and success The position of Travel Call Centre Manager is for a candidate who is looking to take on a new challenge and must have previous management experience gained from a travel call centre environment.
Job Description:
*Responsible for the daily running and management of the call centre.
*Ensuring that monthly revenue, commission and land targets are met.
*Calls are answered and dealt with quickly and service levels are maintained.
*Coordinate and motivate the reservations team.
*Arranging with airlines & suppliers any training required and ensuring staff are trained on all in house products and systems
*Appraisals & Monthly staff reviews and running all the reports to complete the reviews, including call stats, admin errors & losses.…
