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Service Delivery Manager
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£23,000 - £100,000
16th October 2019
Location
Start Date
Hampshire
Type
Job Sector
Permanent
Human Resources & Recruitment
Service Delivery Manager
£24,000 per annum
Basingstoke, Hampshire
For this role, you will be providing administrative and project support to projects, engineers and managers, scheduling tickets for multiple customer sites, taking into account stringent processes, requirements and SLAs.
Additional duties:
Calling customers to confirm appointments and following up via email where required.
Ensuring appropriate systems are kept up to date in a timely and appropriate manner (GEPARD & Service Now.)
Timely and efficient management of incoming phone calls and emails from customers, engineers and SDMs, ensuring all are escalated or completed as required.
Co-ordinating and managing mobile engineer deployments - ensuring the engineers are on the correct site at the correct times.
Preparation of ad-hoc reports, documents and/or analysis of data as required.
If this Service Delievery Manager role is of interest then please apply now.
