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2nd Line Support Engineer
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£28,000 - £30,000
16th October 2019
Location
Start Date
Manchester
Type
Job Sector
Permanent
IT
2nd Line Support Engineer
£30,000 per annum plus employee benefits such as 22 days holiday per year, Pension, Life Assurance etc.
The role will start in Rochdale and then move to Oldham at the end of the year, working for a company that provides comfort and security systems, primarily in residential environments.
As a 2nd Line Support Engineer you will support device maintenance and troubleshoot known and unknown end-user device errors, collaborating with both internal and external parties.
Essential Duties
Act as both a primary support point and as an escalation point for Level 1 Analysts regarding technical issues.
Perform escalations when necessary to vendors or internal departments; capable of acting as remote support for vendors.
Maintains and supports enterprise resources, including: laptops, desktops, tablets, mobile phones, and other network-enabled devices.
Analyse hardware, software, and network problems using diagnostic tools, knowledge base, and troubleshooting procedures.
