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Customer Support Advisor
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£22,000 - £24,000
17th October 2019
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
A large trusted Travel Brand based in London (SE) have an exciting opportunity for a Customer Support Advisor to join their team of 8.
As a Customer Support Adviser you'll be an integral part of a dedicated team who, through excellent customer service, can help the customer when something goes wrong. Using a range of communication skills, such as email, letters and most often answering incoming calls, you'll support our customers.
The successful candidate will be able to investigate and solve customers' problems, provide quality customer service, and keep accurate records of discussions or correspondence with customers.
Duties:
*Ensure that correspondence (letters/emails) is registered and scanned on the Database within 24 hours of receipt
*Ensure that all correspondence is dealt with properly and within the timeframes as agreed with the Senior Customer Support Manager and/or a Senior Customer Support Affairs Adviser.
*To identify any potential court claims, arbitrations or other serious…
