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Customer Relations Executive
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£24,500
31st October 2019
Location
Start Date
Hampshire
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
I am currently recruiting for a very successful North East Hampshire based tour operator, I am looking for an experienced Customer Relations Executive for an initial maternity cover contract. The Customer Relations Executive is responsible for ensuring that customer correspondence is dealt with swiftly and efficiently in accordance with company procedures and industry deadlines in addition to providing support to customers with their insurance claims, flight delays and lost property. You will have a strong desire to provide world-class customer service and an ability to communicate both verbally and in writing to a very high standard is essential. You will be sympathetic to customers and their needs, proactive and willing to turn their hand to any task.
THE JOB:
*Undertaking the investigation of any tour complaints or feedback both positive and negative - submitted directly or through Reevoo or social media platforms - liaise with the relevant staff and suppliers and resolve customer…
