Operations & After Sales Executive

Job Summary

Advertiser Salary / Rate Posted
Travel Trade Recruitment £20,000 - £23,000
8th November 2019
Location Start Date
London
Type Job Sector
Permanent Travel, Leisure, Sport & Tourism

Are you an experienced Travel Consultant that would like to move away from sales targets? Do you prefer dealing with back office amendments and providing an excellent customer service over sales targets? I am currently seeking a Operations and After Sales Executive experience using a GDS reservations system to dealing with post booking amendments and enquires. This is a fantastic opportunity for someone looking for a new challenge and to further their operational experience within a fast-growing travel company in North London.

DUTIES:

      • Dealing with queries from agents via telephone and email
      • Action back office amendments and changing to existing bookings
      • Sending out paperwork to customers
      • Liaising to suppliers
      • Obtaining customer information to complete bookings
      • Courtesy calls to customer prior to their departure
      • Assisting with customer feedback queries

EXPERIENCE REQUIRED:

      • A good long-haul geographical knowledge
      • Experience using a GDS is essential
      • Experience in dealing with both customers…

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