Assistant Customer Support Advisor

Job Summary

Advertiser Salary / Rate Posted
Travel Trade Recruitment £20,848
13th November 2019
Location Start Date
London
Type Job Sector
Permanent Travel, Leisure, Sport & Tourism

Do you have experience within the Travel Industry?

A large trusted Travel Brand based in London (SE) have an exciting opportunity for a Assistant Customer Support Advisor to join their team of 8.

As an Assistant Customer Support Adviser you will be providing excellent customer service, assist the customers and Members when something goes wrong. Using a range of communication skills, such as email, letters and most often answering incoming calls, in supporting our customers.

Duties:

*To have primary responsibility and manage the administrative function for the team, which would include;

-correspondence (letters/emails) is registered and scanned on the Database within 24 hours of receipt.

-answering telephone calls in a professional manner and at times in a hectic environment.

*Ensure that all correspondence is dealt with properly and within the timeframes as agreed with the Assistant Customer Support Manager and/or the Customer Support Manager.

*Where appropriate approach Members and refer…

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