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Customer Services Assistant
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£20,000 - £22,000
29th November 2019
Location
Start Date
Essex
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Do you have experience in dealing with customer complaints? My client, a successful tour operator based in Essex are seeking a Customer Relations Executive, with excellent letter writing skills to investigate and respond to customer complaints. This is an excellent opportunity for a candidate with fantastic customer service skills to join a fast growing company with fantastic benefits and career progression. The sole purpose of the Customer Relations Executive is to ensure that the customer relations team provide a good, fast and affective service to each and every customer. Ensuring that client feedback is dealt with swiftly and efficiently in accordance with deadlines.
JOB DESCRIPTION:
*Monitoring the customer care inbox
*Assessing, investigating, gathering information and forwarding cases on to suppliers and airlines
*Conducting internal investigations and listening to recorded calls
*Assessing responses received from suppliers and airlines
