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Second Line Support Service Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£35,000 - £38,000
19th December 2019
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
I am currently looking for Service Managers who have a minimum of 3 years experience in a Customer Service/Helpdesk Travel Software company, these exciting new positions have arisen due to company growth so it's a very exciting time to join this amazing Travel Software organisation. Your role will be to effectively manage expectations that are set with customers and maintain high levels of quality and customer satisfaction, ensure technical knowledge and skills are always up to date and most importantly you will build and maintain excellent client relationships on an operational level.
Reporting to the Consulting Manager, the Service Manager is a product expert in the multi-faceted operation of Travel and Expense software, providing consultancy, guidance, assistance to our customers such as product functionality, problem solving as well as day to day operations. The Service Manager must understand customer business goals, communicate effectively and propose added value technical…
