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1st Line Support
Job Summary
Advertiser
Salary / Rate
Posted
threepeople
£22,000
27th December 2019
Location
Start Date
Berkshire
Type
Job Sector
Permanent
IT
1st Line Support Worthing £22,000 p.a. + benefits
1st Line Support opportunity with dynamic and expanding software development business
The Role
As 1st Line Support / Customer Support Adviser you will be part of an energetic, fast-paced sprint team within an Agile DevOps environment, working on a customer care helpdesk. Your responsibilities will include
logging support cases in helpdesk ticketing system
carrying out triage on cases determining priority
escalating 1st line cases to 2nd line team as required
working with 2nd line support to improve product knowledge
working with testing team helping test aspects of the product
upgrading existing customer sites
The Company
Our client is a designer and developer of management solutions for the manufacturing, distribution and retail businesses and industries. The company and team are growing quickly and this is an exciting time to join this dynamic and rewarding business.
The Person
As 1st Line Support / Helpdesk Adviser you will have some basic…
