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Customer Care Specialist (Travel Industry)
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£20,000 - £25,000
20th January 2020
Location
Start Date
Manchester
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
An exciting opportunity has arisen for a Customer Care Specialist to join an award-winning Luxury Tour Operator in the heart of Manchester. If you are looking for a fresh change, and potentially a step back form sales then this could be a fantastic role for you. Your main responsibility will be to act as a liaison between Customers and the Operational functions to ensure a smooth and appropriate outcome!
Your next role:
*Manage the day to day operation of the UK Customer Care function
*Work with colleagues on a global basis to align guests post travel experience
*Display strong situational management skills during times of disruption
*Deliver a consistent approach to problem solving and ensuring our guests' experience meet the commercial needs of the business
*Ensure SLAs are consistently achieved and customer service levels remain high
*Work closely alongside the Customer Service team to provide support during emergency situations
*Handle complaints in a professional manner and escalate when…
