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German Speaking Customer Care Executive - Edinburgh
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£22,000 - £25,000
21st January 2020
Location
Start Date
East Lothian
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
My client is currently recruiting for a German Speaking Customer Care Executive to join their well-established team in Edinburgh! This internationally recognised company has over 40 years' experience in the Travel and Tourism Industry, and they are on a journey to increase their already formidable presence. Specialising in FIT, B2B, and MICE Travel, you certainly won't have a quiet day in this office! For this role, your main responsibility will be to ensure the smooth operation of inbound travel for the German speaking market.
CORE DUTIES:
-Ensure that client group operations operate smoothly and in a timely fashion
-Using Tourplan to generate all client and supplier communications
-Development of relationships with overseas clients
-Attending trade shows and meeting clients when required
-Responsibility for operating the department's 24/7 emergency phone (on a ROTA basis)
-Assist with other departments when needed (for e.g. Contracting, Accommodation Services, FIT bookings)
