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Air Product & Operations Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£35,000 - £40,000
28th January 2020
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Are you an Airline Product & Operations Manager who is looking for the next step in your career? We have a fantastic opportunity to join a growing Tour Operator and help them expand their business by using your knowledge and experience of Airline Product.
Key Responsibilities:
*Manage, mentor and motivate the full UK and abroad team
*Airline contract and & offer negotiations knowledge
*Help the reservation team maximise every sales opportunity, whilst maintaining the highest levels of service and quality within a customer focused environment
*Manage the customer service department & deal with customer complaints via incoming calls/emails efficiently and professionally, ensuring customer satisfaction at all times
*Accountability for team performance, including coaching and development of team members individual performances & taking action as appropriate
*Lead a weekly "Leads & New Business" meeting for pitches, ideas and new company proposals for the team to take on - Manage and track all…
