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Call Centre Manager
Job Summary
Advertiser
Salary / Rate
Posted
threepeople
£30,000 - £35,000
11th February 2020
Location
Start Date
Bristol
Type
Job Sector
Permanent
Customer Service & Call Centres
Call Centre / Contact Centre Manager Bristol £30,000 to £35,000 p.a. + bens
We are looking for proactive and motivated individual with previous call centre / contact centre experience to lead a team. Got what it takes? Then we need to talk!
The Role
A proactive energetic Call Centre Manager is needed to lead a team of Learner Mentors and Advisors to support new learners through their course ensuring timely submissions of work, attendance of online assessments and ultimately the successful completion of their course and/or qualification. Responsibilities include:
Managing daily Contact Centre team workflows including current and future communication channels
Delivering monthly, quarterly and year-end learner outcome targets
Ensuring learners are supported, engaged, progressing and in regular attendance of their course
Driving key initiatives and/or systems implementation to enhance the learner experience
The Company
Our client is one of the top performing and fastest growing training companies…
