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After Sales Care Administrator
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£19,000 - £21,000
15th February 2020
Location
Start Date
Kent
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Do you have experience within the Travel Industry? Do you have good knowledge of USA, Caribbean, Mexico and Canada?
We have an exciting opportunity for an experienced Travel professional to join an established Tour Operator based in the South London area.
Description:
Responsible for the customer post booking needs by handling their questions and concerns and requests with speed and professionalism. Contribute to the positive image of the company through the provision of excellent after care.
Responsibilities:
*Service customer telephone and email traffic
*Management of booking modifications and cancellations
*Delivery of pertinent information regarding a customer's upcoming holiday
*Ability to enthusiastically promote and upsell products within the USA, Caribbean, Mexico and Canada
*Creation and distribution of customer documentation
*Support our Reservations team in the servicing of sales calls during peak periods
*Support our Agency Sales team in the servicing of online account set-up/re-set…
