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Service Desk Analyst - iOS, Android
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£30,000 - £35,000
18th February 2020
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
Service Desk Analyst - iOS, Android
£30,000 ~ £35,000 per annum
Working within one of the best known and admired brands in the world, you will join as the Service Desk Analyst to provide front-line Customer Service Support for smartphones and tablets - Android, iOS and Windows 10.
Acting as the first point of contact for all incoming service desk services queries via system, e-mail, telephone, logging support calls and attempting to resolve the issue and then passing those calls which cannot be resolved to the level 3 teams.
Service Desk Analyst skills & experience:
Essential -
Awareness of, and ability to reason about, mobile ecosystem, including updates in general.
Knowledge in Ticket (VOC) management system in SW product and services.
Advantage -
Experiences in PC/Mobile APP.SUPPORT.
Enterprise Mobility Management (EMM) solutions, MDM (Mobile Device Management), MAM (Mobile application Management) or MCM (Mobile Content Management.)
