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IT Systems Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£41.73
4th March 2020
Location
Start Date
Hampshire
Type
Job Sector
Temporary
IT
IT Systems Analyst required for a 3 month contract role in Winchester, Hampshire
£313 per day working 37 hours per week
Inside IR35
Based in central Winchester working for local government, location very close to the train station
As the IT Systems you will be supporting and developing the Service Management Tool (ivanti).
Skill set
Tasks:
Troubleshoot service desk tool issues effectively, including detailed investigation and analysis.
Fault diagnosis and resolution on incidents and problems.
Work with 3rd party vendors to analyse and resolve issues and develop product.
Escalate application incident issues accordingly to ensure priority items that cause service disruption are investigated, communicated and resolved in a timely manner.
Escalate to IT Systems Infrastructure Team for any issues that are either not diagnosable or not resolvable by support team.
Document faults and recommending improvements.
Update and creating fields within the object tables.
