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2nd Line Support Engineer
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£14.00 - £15.00
30th March 2020
Location
Start Date
Dorset
Type
Job Sector
Temporary
IT
2nd Line Support Engineer required for a 3 month contract role in Bournemouth, Dorset
£15 per hour working 37 hours per week
Job outline:
The 2nd Line Support Engineer is responsible for providing telephone, email, and remote support to the end-user community. These requests will require the candidate to troubleshoot problems, perform training, monitor usage, and answer general questions.
This role provides you the opportunity to support, maintain, and grow technology solutions.
To work inline and with reference to Incident, Problem, Configuration, Change and Release management.
Problem analysis provision, close liaison with Problem Management for instances where the underlying cause of an incident is not clear or requires further investigation.
Endpoint management - Patching & Anti-Virus
Field site visits dependent on priority and escalation
Asset Management and recovery (client end-user computing, Inc. Blackberry devices and Teams/Telephony)
