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Operations Manager - Telecommunications
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£40,000 - £45,000
15th June 2020
Location
Start Date
Surrey
Type
Job Sector
Permanent
Telecoms & Digital
Telecommunication Operations Manager
£40~45k
Working within one of the best known and admired brands in the world, you will join as the Telecommunication Operations Manager.
This role really isn't technical in its nature - it is an account management role, however a technical understanding is of course beneficial.
Purpose of the job:
You will work to deliver operational management of the European Telecommunication (data, telephony and IVR) system and be the point of contact with all European subsidiaries for Telecoms BAU. You will also be the point of contact with all European subsidiaries for new projects/change management activities, as required.Key accountabilities:
To be the point of contact for European subsidiaries, their BPO's and contact centres.
Monitoring the network performance and utilisation via system portals.
To monitor Telephony services via system portals.
Monitor IVR services, conduct changes within scope, as required.
Conduct incident management swiftly and appropriately, as…
