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Technical Service Manager
Job Summary
Advertiser
Salary / Rate
Posted
threepeople
£45,000 - £60,000
1st July 2020
Location
Start Date
Somerset
Type
Job Sector
Permanent
IT
Technical Service Manager / Service Delivery Manager for South West energy business
The Role
You will manage technical support for users and systems, taking ownership and responsibility for:
managing Jira service desk system to assign and prioritise work items
directing on-shore / off-shore technical support teams
users and technical teams (dev ops, design and development) to resolve technical issues
provision and upgrades to cloud based server architecture and networking
AWS production and disaster recovery infrastructure
external IT security consultants to maintain intruder detection capability
developing relationships with business partners, vendors and service providers
defining, improving and delivering to SLAs
continuous improvement of ITIL based processes e.g. Joiners and Leavers; Change, Incident and Problem Management; Configuration and Asset Management etc.
The Company
Our client is a digital, renewable energy supplier dealing only in clean, sustainable energy. They are committed to…
