IT Support Technician

Job Summary

Advertiser Salary / Rate Posted
threepeople £22,000 - £27,000
27th November 2020
Location Start Date
Gloucestershire
Type Job Sector
Permanent IT

IT Support Technician Home based £22k - £27k p.a. + benefits

Are you passionate about customer service, with experience in IT support?

The Role

As IT Support Technician you will act as first and second line support for customer queries, ensuring helpdesk tickets are resolved and managed effectively. Work is predominantly telephone based, with some on-call work. Your responsibilities include:

      • building relationships with customers across different industries
      • end to end ticket management of queries, including action, escalation and follow-up
      • systems and process on boarding for all new customers
      • incident management including monitoring, taking action, escalation where necessary
      • reporting / regular meetings / projects etc to meet ad-hoc requirements

The role is mostly home based.

The Company

Our Cheltenham based client provides IT support, managed services, cloud solutions, cyber security, disaster recovery & consultancy services nationally. A Managed Service Provider predominantly servicing the SME…

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