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SAP CRM - Call Centre Operations Consultant
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£40,000 - £55,000
10th December 2020
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
SAP CRM - Call Centre Operations Consultant
£40,000 ~ £55,000
As the SAP CRM - Call Centre Operations Consultant you will be working within one of the best known and admired brands in the world, providing technical support for the SAP CRM system to the service managers throughout the European operations and work on system support and new projects along with process improvements.
The role requires good technical knowledge for business practices in the Customer Service business including Call Centre Operations and business application knowledge.
SAP CRM - Call Centre Operations Consultant skills & experience:
Essential -
Software operation domain expertise in one or more Customer Service operations.
Extensive experience with one or more service (Call Centre) tools (e.g. Sprinklr, SAP CRM, Sales Force or equivalent.)
Full project life-cycle experience within an I.T or Telecoms environment.
Understanding of Call centre operation.
Advantage -
Operation / Design / Implementation data interface…
