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Customer Service IT Consultant
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£40,000 - £55,000
15th February 2021
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
Customer Service IT Consultant
£40,000 ~ £55,000
As the Customer Service IT Consultant you will be working within one of the best known and admired brands in the world - utilising your strong technical knowledge for business practices in Customer Service business and business application knowledge.
You will help to provide managed support to service managers throughout Europe operations and work on system support and new project along with process improvement tasks.
Customer Service IT Consultant skills & experience:
Essential -
Understanding of Customer experience Management platform.
Extensive experience with one or more Customer Service experience management platform (e.g. Sprinklr, Sales Force, zendesk, Khoros or equivalent.)
Understanding of social media platforms and experience in social media management software.
Advantage -
Operation / Design / Implementation experience in Enterprise software company or Social media management.
Experience in contact centre telephony and network…
