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Customer Experience Executive
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£19,500
12th May 2021
Location
Start Date
Kent
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Do you have experience within the Travel Industry? Do you have experience in Sales and Customer Service?
A Specialist Travel Tour company based in Kent are starting their rebuild after a tough year and looking for a Customer Experience Executive to work for their successful, diverse, growing Sales/Customer Service team.
Job Overview
To promptly deal with all customer interactions throughout the customer lifecycle. To maximise conversion opportunities and to deliver outstanding customer service.
Responsibilities and Tasks
To ensure all incoming calls are answered promptly and dealt with to the best of ability.
Respond to and follow up any sales or customer care enquiries received by post, email, telephone, webchat or any other channel.
To accurately complete bookings and amendments following instructions and using correct codes, prices and taking care to update new client database.
Maximise upsale opportunities by ensuring that clients are offered all upgrades and extras on every booking.…
