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Technical Support Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£40,000
4th June 2021
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
I am currently seeking a Technical Support Manager with a minimum of 2 years experience in account management, customer service and helpdesk support to join a Travel Software company based in The City of London. As a Technical Support Manager, you will be building and maintaining excellent client relationships, providing consultancy, guidance and assistance including product functionality, problem solving as well as day to day operations. The Service Manager must understand the client's business goals, be able to communicate effectively and propose added technical solutions.
JOB DESCRIPTION:
Providing outstanding technical customer service and being constantly approachable to both customers and business partners.
Receive client service requests via the portal regarding product configuration, functionality or complex issues, research with the client/partner to fully diagnose the issues and respond within the established SLA's.
When appropriate provide consultative guidance to customers…
