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Avaya Contact Center Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£35,000 - £45,000
30th July 2021
Location
Start Date
Hertfordshire
Type
Job Sector
Permanent
IT
Avaya Contact Center Analyst
Polar Recruitment are currently recruiting on behalf of a leading international IT client for an Avaya Contact Center Analyst to join an existing team providing support for Avaya multi-media contact center systems and related applications.
Responsibilities
The Avaya Contact Center Analyst will provide maintenance and support for Avaya Contact Center and related applications, analysing and resolving faults.
Act as technical lead for Major Incidents for the department, working with suppliers where appropriate
Raise system Changes for technical activities performed under the change management process
Perform technical implementation and configuration, system upgrades and support service improvement projects
Create/update technical and operational documentation.
Provide on-call support as part of a rota.
Skills & Experience
Previous experience in a similar Avaya Contact Center support role.
Proven technical capability supporting Avaya Communication Manager and other…
