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Operations Team Leader
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£23,000 - £26,000
19th August 2021
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Do you love everything Ski & Wintersports? Established, stable and successful ski travel company are seeking a Customer Operations Team Leader to join their team? Based in London this role is a mix of both office and homeworking.
Job Description:
Responsible for correctly booking suppliers to fulfil bookings (bespoke and main programme), for managing stop sales, cancellations and amendments whilst ensuring the highest standards of information for customers and resort teams in line with agreed timelines and business objectives
Responsible for the recruitment, training, management, and motivation of the Customer Operations team (permanent and temporary) to meet business objectives whilst delivering the highest standards of service and information post booking
Working closely with the Sales and Operations Manager initiate and deliver information improvements, process efficiencies to improve workflows and customer service levels
Responsible for the recruitment, training, management, and…
