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Operations Executive
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£18,000
19th August 2021
Location
Start Date
London
Type
Job Sector
Temporary
Travel, Leisure, Sport & Tourism
Do you love everything Ski & Wintersports? Established, stable and successful ski travel company are seeking a Customer Operations Executive to join their team? Based in London this role is a mix of both office and homeworking.
Job Description:
Conduct daily booking checks to ensure that all bookings are correct and complete before invoices, ATOL certificates and itineraries are dispatched and that payments (incl balance payments) are received in line with timescales agreed with your line manager
Ensure that all client documentation/vouchers/information for all products are dispatched in a timely and accurate manner in line with business objectives and the highest standards of service
Service all customer pre-departure enquiries, amendments, and cancellations (by whichever means they are received) with accuracy and speed in line with targets and agreed timelines
Responsible for servicing all online bookings to maximise revenue, retention, and service
