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2nd Line Support Engineer
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£25,000 - £26,500
8th October 2021
Location
Start Date
Northamptonshire
Type
Job Sector
Permanent
IT
2nd Line Support Engineer
Up to £26,500 per annum plus benefits
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a 2nd Line Support Engineer based on site in Daventry.
Job Summary:
As the 2nd Line Support Engineer you will provide deskside support services including hardware & software break fix, advising and assisting users in solving problems related to software, hardware, networks and peripherals.
You will Deploy updates and roll-outs, give software support using your knowledge of desktop hardware & OS providing a quick response and delivering maximum uptime of users.
Other duties include:
Software and system fault diagnosis, analysis and fix.
Risk awareness of technology and business impact.
Proactively keeps customer updated with problem status at all times.
Identifying and reporting risk as appropriate in accordance with the guidelines
Check Service desk tickets, follow up on any tickets with external providers
