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2nd Line Support Engineer
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£24,000 - £24,800
12th October 2021
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
2nd Line Support Engineer
Up to £26,500 per annum plus benefits
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a 2nd Line Support Engineer based on site in Surrey.
Job Summary:
As the 2nd Line Support Engineer you will provide deskside support services including hardware & software break fix, advising and assisting users in solving problems related to software, hardware, networks and peripherals.
You will Deploy updates and roll-outs, give software support using your knowledge of desktop hardware & OS providing a quick response and delivering maximum uptime of users.
Other duties include:
Provide Level 2 Deskside support to users.
Take ownership of tickets, escalating when necessary.
Work in a L1 role in a physical or virtual "kiosk" setting.
Work with the team as part of an on-call rota providing some out of office support.
Build and deploy PCs, troubleshoot printer problems, support standard software packages.
