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1st Line Support Engineer - Remote
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£18,500 - £20,500
15th October 2021
Location
Start Date
Tyne and Wear
Type
Job Sector
Permanent
IT
1st Line Support Engineer - Remote
Up to £20,500 per annum plus benefits
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as a 1st Line Support Engineer - Remote with some occasional travel to the Newcastle site.
1st Line Support Engineer - Remote Job Summary:
As the 1st Line Support Engineer - Remote you will join the Command Centre Team providing incident management and rapid response activities to major incidents for several secure clients.
Provide first level support.
Escalate High severity Incidents.
Collect log information to support Incident restoration.
Assist Event activities and develop skills to provide support for 2nd line resolution.
1st Line Support Engineer - Remote Essential Skills:
Experience in 1st Line Support.
Call logging experience.
Working hours:
Mon-Fri 9am - 5pm with occasional site visits to Newcastle
