Telecommunication Operations Analyst

Job Summary

Advertiser Salary / Rate Posted
Polar Recruitment Services Ltd £38,000 - £40,000
3rd November 2021
Location Start Date
Surrey
Type Job Sector
Permanent Telecoms & Digital

Telecommunication Operations Analyst

Up to £40,000 per annum

Initially working from home.

As the Telecommunication Operations Analyst you will be working within one of the best known and admired brands in the world to help deliver operational management of the European Telecommunication (data, telephony and IVR) system.

Telecommunication Operations Analyst key accountabilities:

      • To be the point of contact for the European subsidiaries - their BPO's and contact centres.
      • Monitoring network performance and utilisation via system portals.
      • To monitor Telephony services via system portals.
      • Monitor the IVR services and conduct changes within scope, as required.
      • Verify 3rd party vendor monthly invoicing.
      • Issue customer based monthly invoicing.
      • Support the SR (service request) ticket system.

Telecommunication Operations Analyst skills & experience:

      • Experience in telecoms industry.
      • Understanding of Call Detail Records (CDR.)
      • Experience in a Service Desk / Operational role.
      • Experience working with 3rd party…

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