Customer Relations Executive

Job Summary

Advertiser Salary / Rate Posted
Travel Trade Recruitment £19,500
17th November 2021
Location Start Date
London
Type Job Sector
Permanent Travel, Leisure, Sport & Tourism

We are looking for a Customer Relations Executive to join our client who is one of the world's largest Air and Travel service provider, based in South West London. You will maintain a high standard of services in dealing with pre and post travel issues and adhering to ABTA Code of Conduct.

Accurately deal with all communications and correspondence in a timely manner to reach good resolutions which minimise losses and retain business.

RESPONSIBILITIES:

      • Acknowledge incoming complaints promptly
      • Investigate contents of complaint
      • Request information from suppliers, including airlines
      • Pursue and follow up on outstanding communications
      • Maintain ABTA guidelines on response times
      • Conduct internal investigations where required
      • Raise appropriate refund and Ex Gratia requests
      • Assisting to minimise losses to the business through full investigation and resolution that are acceptable to both the customer and the company.
      • Handles customers complaints in a manner which no losses are incurred to the company…

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