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Customer Relations Executive
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£19,500
17th November 2021
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
We are looking for a Customer Relations Executive to join our client who is one of the world's largest Air and Travel service provider, based in South West London. You will maintain a high standard of services in dealing with pre and post travel issues and adhering to ABTA Code of Conduct.
Accurately deal with all communications and correspondence in a timely manner to reach good resolutions which minimise losses and retain business.
RESPONSIBILITIES:
Acknowledge incoming complaints promptly
Investigate contents of complaint
Request information from suppliers, including airlines
Pursue and follow up on outstanding communications
Maintain ABTA guidelines on response times
Conduct internal investigations where required
Raise appropriate refund and Ex Gratia requests
Assisting to minimise losses to the business through full investigation and resolution that are acceptable to both the customer and the company.
Handles customers complaints in a manner which no losses are incurred to the company…