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CEM Consultant - Customer Experience Management
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£60,000
1st December 2021
Location
Start Date
Surrey
Type
Job Sector
Permanent
IT
Managed Service IT Consultant - CEM
Up to £60,000 per annum
Initially working from home.
As the Managed Service IT Consultant you will be working within one of the best known and admired brands in the world - utilising your strong technical knowledge for business practices in Customer Service business and business application knowledge. You will help to provide managed support to service managers throughout Europe operations and work on system support and new project along with process improvement tasks.
Managed Service IT Consultant - skills & experience:
Essential -
Understanding of Customer Experience Management Platform.
Experience with one or more Customer Experience Management Platform (e.g. Sprinklr, Sales Force, zendesk, Khoros or equivalent.)
Enterprise application design and configuration (system properties, object creation, etc).
Maintain knowledge of the Sprinklr application and architecture.
