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Training & Development Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£30,000 - £45,000
7th December 2021
Location
Start Date
London
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Are you a Training & Development Manager looking for a New Challenge with a Luxury Travel Company? You will be responsible for the overall content creation, management, distribution of related training materials.
Job Details:
Assess, create, administer, and distribute trainings, offerings, and tactical promotions.
Coordinate with department heads for continuous learning and development of all team members
Coordinate with department heads on performance action plans for lower performing team members, develop action plans for improvements
Continuously update training materials
Conduct new hire trainings related to product, sales, and systems. Also perform on going trainings and refreshers
Review all QA systems and metrics and provide department heads with feedback on how to improve overall QA
Manage, lead, and innovate on QA metrics currently used
Assist with recruiting efforts when instructed to do so
Other responsibilities as delegated by the Director of Global contact centres training and…
