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Operations and Customer Service Manager
Job Summary
Advertiser
Salary / Rate
Posted
Travel Trade Recruitment
£35,000 - £40,000
7th December 2021
Location
Start Date
Essex
Type
Job Sector
Permanent
Travel, Leisure, Sport & Tourism
Are you looking for a long-term career in Management?
Do you have experience as a Customer Service Manager, Operations / Team Manager within the travel industry? An excellent opportunity has arisen to join a specialist long haul travel company, based in the East London area. As an Operations and Customer Service Manager, you will have a vital role in managing a team of Customer Service and Operations Executives, leading and motivating the team and ensuring procedures are being followed.
JOB DESCRIPTION:
Distributing enquiries, monitoring individual and team booking levels
Ensuring the team are working towards their goals and personal development plans
Dealing with queries from suppliers, customers, and other departments
Drive continuous improvements in service quality, efficiency, procedures, and customer satisfaction
Resolve client's requests, questions and concerns regarding company's products and services
Advise the Head of Operations of any issues or client follow ups needed
