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Customer Service Adviser
Job Summary
Advertiser
Salary / Rate
Posted
threepeople
£22,000
8th December 2021
Location
Start Date
Berkshire
Type
Job Sector
Permanent
Customer Service & Call Centres
Customer Service Adviser Worthing £22,000 p.a. + benefits d.o.e.
Customer Service Adviser / Account Manager to join a dynamic and expanding software development business near Worthing on the South Coast
THE ROLE
As Customer Service Adviser you will be responsible for managing all aspects of the company relationship with customers. You will work closely with the sales team to increase sales to existing customers. You will help to ensure customer satisfaction and strengthen customer relationships.
Manage a portfolio of customers
Assist with the customer meeting feedback process at the company
Build strong and positive relationships with clients at various levels
Build strong relationships with the Support team members
Report on product performance
Ensure client's support tickets are resolved in a fast and professional manner
Comply to agreed Service Level Agreements
Feedback any important client information to the managers
Identify any training/knowledge needs for clients and colleagues
