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Customer Insights Analyst
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£30,000 - £40,000
19th January 2022
Location
Start Date
Hertfordshire
Type
Job Sector
Permanent
IT
Customer Insights Analyst
Polar Recruitment are currently recruiting on behalf of a prestigious client in the Technology sector for a Customer Insights Analyst to oversee and support the measurement and management of customer feedback through the voice of the customer programme.
The Customer Insights Analyst will join the Customer Insight Team; delivering customer insight enabling the business to make informed decisions, continual improvements to service and enhancing customer relationships through a greater understanding of customers.
Responsibilities
The Customer Insights Analyst will;
Provide advisory role to peers, business stakeholders and customers
Participate in and co-ordinate projects
With colleagues, ensure best practice and continual improvement in delivery of service
Build and maintain customer relationships
Support the Voice of the Customer Programme to measure and improve satisfaction and loyalty. (Survey Design, Deployment, Reporting, Analysis, Action Management)
