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IT Support Shift Commander
Job Summary
Advertiser
Salary / Rate
Posted
Polar Recruitment Services Ltd
£35,000 - £36,000
21st January 2022
Location
Start Date
Lancashire
Type
Job Sector
Permanent
IT
IT Support Shift Commander
Up to £36,000
This is an exceptional opportunity to work for one of the largest and most well-known IT brands in the world as an IT Support Shift Commander based on site in Preston.
IT Support Shift Commander Job Summary:
As the IT Support Shift Commander you will be the initial managemnet escalation point for everyone within the command centre. manage ServiceNow tickets working to ensure SLA's are met, update customers on the progress of their issues. You will lead the creation of product support lifecycles.
You will support the Major Incident Management team leading the technical support groups as well as providing management reporting for internal and customer stakeholders.
Essential Skills:
Experience with monitoring tools
Ticketing Tools experience, preferably ServiceNow
VMware vCenter
Windows Server
Windows Desktop
Must be able to gain SC Clearance
Desirable:
RedHat
Hours:
12hour shifts, either 07:00 - 19:00 / 19:00 - 07:00 or 06:00 - 18:00 / 18:00 - 06:00 on a rota…
